Everything people ask
How do I book an experience?
Add the experiences you like to My Trip, pick a date and the number of travellers, and send the request.
You get a request number. The concierge checks availability with the supplier and confirms the exact total by WhatsApp or email before anything is charged.
Do I pay on this website?
Not yet. This site collects your booking request; payment is arranged directly with the Cartagena Te Amo team once availability is confirmed.
Online payment will be enabled once the client provides the gateway credentials.
Do prices include taxes and fees?
No. The prices shown are those published in the Cartagena Te Amo catalogue, in Colombian pesos (COP), and do not include taxes or port fees.
Several sea departures charge a boarding fee separately at the pier. The concierge confirms the final total before you pay.
Where is the meeting point?
It depends on the experience. Most sea departures in the catalogue leave from La Bodeguita pier downtown; some use the Manga Yacht Club or private marinas.
When the supplier has confirmed it, it appears under "Meeting point". If it isn't there, it hasn't been confirmed yet and we send it to you when you book.
What happens if the weather turns?
Sea departures depend on conditions and on clearance from the maritime authority. If yours is affected, message us on WhatsApp and the team will confirm what's available for your dates.
Rescheduling and cancellation terms are set by each supplier. Ask for them in writing before you pay.
What is the cancellation policy?
Each supplier sets its own, and Cartagena Te Amo has not yet published a unified policy. So we are not inventing one here.
Ask the concierge for it before confirming your booking and you'll get it in writing along with the exact total.
Can you handle large groups?
Yes. The catalogue includes boats for up to 20 passengers, catamarans for 40 to 44, and group houses in the Old Town, Getsemaní and Barú.
For hen and stag trips, birthdays and corporate travel, message the concierge directly: they'll build the full plan with transport, boat and accommodation.
Are there private experiences?
Yes. All boat charters and houses are exclusive to your group. Some day trips and beach clubs are shared: we say so on each listing when the supplier specifies it.
Do you speak English?
Yes. This site is fully available in Spanish and English, and the Cartagena Te Amo WhatsApp channel handles both.
Some experiences include a bilingual guide; when they do, it's listed under "What's included".
Can I change my request after sending it?
Yes, as long as it isn't confirmed and paid. Reply in the same WhatsApp thread with your request number and the team updates it.
My Trip is saved in your browser, so you can also come back, edit it and send it again.
What currency are prices in?
Colombian pesos (COP). A price of $2,800,000 COP means two million eight hundred thousand pesos, not dollars.
The USD converter is not live yet because it needs an official rate from the business. Ask the concierge for the day's equivalent.
What is My Trip?
It's your list of experiences: like a cart, but built for a trip. Add several, adjust travellers and dates, and send everything in a single request.
It's stored in your browser, not on a server. Reloading won't lose it, and you never need to create an account.
Talk to a human
Contact details taken from cartagenateamo.com. Street address and opening hours are pending confirmation from the client.